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Support/Integration engineer

Working within the Client Services Team, reporting to the VP Client Services. 

Responsibilities

  • Redirect and answer client requests via our Jira Service Desk
  • Treat and follow up requests and technical problems 
  • Support clients to optimize their usage of the Target2Sell solution
  • In charge of the daily morning monitoring (results, processes, alerts)
  • Work closely with the Technical Account Managers on client service tasks
    • Creation and/or modification of the client’s catalog transformation (ETL)
    • Validation of the Tracking and Integration (JS/API)
    • Creation of Templates (HTML, CSS, JS)
    • Creation of Reportings (Datastudio)
  • Improve and update user guides and internal documentation

Your sense of service, your communication skills and your organization talent are necessary qualities for this position.

Your profile

  • Strong working knowledge/understanding of HTML, XML, Web Services, JavaScript, JQuery, AJAX, CSS, Linux and ETL processes (e.g Penthao)
  • Strong knowledge in CMS like Shopify and/or Magento 
  • Knowledge in another CMS like SFCC or Hybris are a plus
  • Knowledge in Tracking and Analytics Solutions like e.g. Eulerian, CommandersAct, Google Tag Manager are a plus
  • Strong interest in the digital world and new technologies, ideally with a first experience in a similar field.
  • Ability to multi-task, prioritize and quickly diagnose client issues
  • Aptitude for self-learning, desire to expand knowledge to better serve job role and client
  • Must be able to take initiative to be productive and efficient 

Languages

  • Excellent written, verbal and presentation communication skills in English (other European languages e.g. French, Spanish and/or Portugese are a plus)

Salary

  • Based on your experiences

Our job position

We are always looking for great talent! Join Target2Sell, a growing startup made up by experts in their fields!

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